Changes to ordering of prescriptions over the telephone

Changes to ordering of prescriptions over the telephone

In the past we have provided a functionality for patients to request their repeat medications using a recorded mailbox when contacting the Practice, unfortunately we are no longer able to offer this service. The option to leave requests via the mailbox will be removed from 1st February 2019

Regular repeat prescriptions will be ordered automatically as usual. For irregular medications (this means items which are ‘As Required’ or variable dose medications) requests can be made online or in person using the tick boxes from your previous prescription. We do not accept requests:- Verbally, Over the telephone (except in certain circumstances e.g. The housebound or Gold line patients) or from the chemist (except in certain circumstances)

Patients who wish to speak to a member of the prescription team to raise a query with their prescription will be able to do so by selecting option 3 when telephoning the Practice.

If you would like to find out if your prescription is ready to collect and you have a Nominated Pharmacy, please telephone the Pharmacy direct.

 

2 Comments
  • Janet Evans
    Posted at 20:27h, 22 March Reply

    I have a poorly daughter who can only take dissolvable paracetamol. I am on working tax benefits and my daughter is under 16 I have been having to buy them, but not only now can I not get hold of them but it’s becoming too costly for me,
    I was in contact with you last week, you said try pharmacy ( which I have) they said best way is to get them on a prescription from you
    Please please help

    • Kirsty Smith
      Posted at 12:30h, 23 March Reply

      Hi

      A member of the Practice team will contact you shortly to discuss your request.

      Thank you

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