Friends and Family feedback

Thank you for your responses to our Friends and Family test during June, July, August & September 2019

 

How likely are you to recommend our Practice to Friends and Family if they needed similar care or treatment: Likely

 

How do you feel about the following:

Time waited for an appointment: Good

The way our staff welcomed you: Good

The way clinical staff listened to you: Good

The way you were treated: Good

Your time with us today: Good

 

How easy is it to get through to speak to someone: Fairly Difficult

 

Overall how would you describe your experience of making an appointment: Fairly Difficult

 

POSITIVE COMMENTS

 

  • Amazing
  • Great service with helpful staff
  • Staff understanding and listen
  • The doctors and staff here are good
  • Lady Dr is nice
  • Nurses are lovely
  • A big thanks to Dr Temperley for making it easy and showing great attention
  • Lucy was fantastic, caring and really listened.

 

 

 

NEGATIVE FEEDBACK
  • Appointment system was bad before, now it’s even worse since joining another practice
  • Almost impossible to get an appointment, need more appointments
  • Long wait to be seen
  • Service in general appalling
  • Need to offer more appointments and not just ring in the morning

 

 

 

CHANGES MADE SINCE FRIENDS AND FAMILY TEST INTRODUCED

 

  • Online consultations are now available for patients aged 18 years and over
  • We are now operating Care Navigation. When you ring the surgery we will ask you what the nature of the problem is and sing post you to the relevant organisation for advice, treatment or care.
  • Online appointments available more than 1 week in advance with Drs and Nurse Practitioners
  • Online appointments available with the Health Care Assistant for blood test, blood pressure and B12 injections
  • Extended hours clinic appointments available at other surgeries in Bradford, late evenings to see Doctors, Nurse Practitioner and Practice Nurse
  • Virtual surgery on website for advice on┬áminor ailments
  • Local Pharmacies also offer over the counter for minor ailments
  • Acute clinic available in the afternoon for urgent problems
  • Call back available morning and afternoon for urgent advice
  • Telephone appointments available for test results or general non urgent advice

 

If you would like to give any feedback on your experiences please click on the following link: http://www.hollynshealth.co.uk/friends-family-questionnaire/