Friends and Family feedback

Thank you for your responses to our Friends and Family test during January, February & March 2020

 

How likely are you to recommend our Practice to Friends and Family if they needed similar care or treatment: Likely

 

How do you feel about the following:

Time waited for an appointment: Good

The way our staff welcomed you: Great

The way clinical staff listened to you: Good

The way you were treated: Good

Your time with us today: Good

 

How easy is it to get through to speak to someone: Fairly Difficult

 

Overall how would you describe your experience of making an appointment: Fairly Difficult

 

 POSITIVE COMMENTS

 

  • I have always found the team caring. My last appointment was pre-booked and the Receptionist was helpful in calling me to explain that I needed a double appointment. I received a text straight away with an update of my appointment details
  • Just under staffed and under resourced but they try their best to help you
  • Thank you to the Nurse who whilst doing my blood pressure also listened to me and helped me with advice about my problem
  • A very calm and peaceful experience
  • Good treatment
  • Caroline Practice Nurse has fantastic interpersonal skills, put you at ease and explains clearly and professionally. An asset to your surgery
  • Louise was very understanding and put me at ease
  • Janet displayed empathy and explained the procedure very competently and professionally

 

 

 

 NEGATIVE FEEDBACK
  • Never any appointments on system online unless you wait 2 weeks
  • Can’t get through on the phone, always getting cut off after waiting half an hour
  • Please could the GP clinic have a water dispenser

 

 

 

CHANGES MADE SINCE FRIENDS AND FAMILY TEST INTRODUCED
  • We are now operating Care Navigation. When you ring the surgery we will ask you what the nature of the problem is and sing post you to the relevant organisation for advice, treatment or care.
  • Online appointments available more than 1 week in advance with Drs and Nurse Practitioners
  • Online appointments available with the Health Care Assistant for blood test, blood pressure and B12 injections
  • Extended hours clinic appointments available at other surgeries in Bradford, late evenings to see Doctors, Nurse Practitioner and Practice Nurse
  • Virtual surgery on website for advice on minor ailments
  • Local Pharmacies also offer over the counter for minor ailments
  • Acute clinic available in the afternoon for urgent problems
  • Call back available morning and afternoon for urgent advice
  • Telephone appointments available for test results or general non urgent advice

 

If you would like to give any feedback on your experiences please click on the following link: http://www.hollynshealth.co.uk/friends-family-questionnaire/