31 Oct Changes to Rapid Access Clinic (RAC)
From 1st September, there will be changes to our morning surgery. Rapid Access/Urgent Appointments will be offered over 3 bookable sessions. The clinic runs between 9am and 10:30am. We will see a maximum of 30 patients each morning. The appointments will be available to patients who walk in to our surgery or can be booked by telephone. If you feel that you need to see a clinician on the day, you will be expected to either contact our Patient Services Team by telephone from 8:00 or come direct to the surgery, you will be asked by our trained Patient Services Team the reason for your visit to ensure we are providing the correct appointment and supporting clinical need. Your appointment will be given to you in one of three sessions: 9:00 – 9:30, 9:30 -10:00 and 10:00-10:30.
Each clinic will be run by both GP’s and Advanced Nurse Practitioners (ANP). An ANP is an advanced nurse who has had further training to deal with medical problems in both adults and children and is able to prescribe when necessary. The aim of the changes being made to this clinic is to help you gain access to a clinician when you feel it is urgent. We aim to provide increased support and reduce the time patients have to wait for appointments through sessional bookings. For routine appointments, we are still able to offer 10 minute advance appointments, if you wish to discuss a more complicated or on going problem. Patient Leaflets on our changes are available within the reception Area – ‘RAC – Rapid Access Clinic’ or please ask at reception.