Our aim is to provide the highest level of care for all our patients. We are committed to providing high-quality, person-centred care and treatment that’s both safe and effective. However, we understand there are times when things go wrong.
If you are dissatisfied with what we have or haven’t done please tell us and we’ll do our best to make things right. If we can’t resolve matters the way you want, we’ll explain why it’s not possible to do as you suggest.
If you have any concerns you can request an appointment with Miss Donna Lewis (Care Coordinator/Practice Administrator) initially and we will work with you to resolve the issue without any formal process. However, if you need to make a formal complaint, you can do so via letter or email to B83045.Hollynshealthcomplaints@nhs.net
View our Practice Complaints Policy
