Introducing the Administration Hub

Introducing the Administration Hub

On the 3rd of July, Hollyns Health and Wellbeing introduced our new Administration Hub.

What is the Admin Hub?

The Administration Hub is based at our Clayton site, its purpose is to be a central place to manage all our back office administration jobs to support the clinicians in delivering safe, effective patient care across both of our locations in Clayton and Allerton. We have a bank of telephones that are manned from 8am until 6pm. Admin staff across both sites will work within the Hub on a rota basis. We will deal with booking appointments, manage incoming correspondence, invites for long term condition reviews and much more. Prescriptions will be actioned at the site you are usually based.

What changes might patients have noticed?

We have centralised our telephone lines meaning that if you call the Clayton number or Allerton number you will now be directed to the Administration hub and your call will be answered there. We did have some unforeseen problems with the phone lined but these have been resolved. We apologise if you experienced any problems getting through to the Practice in the first week of our new hub being implemented. At our Clayton site you will also find that we now have a Patient Services Administrator manning the Reception desk at all times during the day.

Next steps?

From September 2017, we are hoping to introduce a new process for booking appointments. One of the main benefits to our new appointment system will be the opportunity to book an appointment at either of our Practice locations at Clayton or Allerton.

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