Prescriptions

Ordering repeat prescriptions

You can request your medication by:

• via the NHS app (which can be downloaded onto your phone/laptop/ipad)
• via SystmOnline / AIRMID app for more information how to register for this please bring with you 2 forms of identification and ask at reception for the consent form.
• Alternatively, you can tick the items required on your repeat prescription counterfoil and return to the surgery.
• Any acute requests can be made via SystmConnect

Please ensure you allow 72 hours for the practice to process your request.

We do not routinely accept requests: –

• Verbally
• Over the telephone (except in certain circumstances e.g. The housebound or Gold line patients) between the hours of 10.30am – 3.30pm, Monday to Friday. ∙ From the chemist (except in certain circumstances)

Remember to tell us if: –

• If you no longer wish to continue taking a medication
• If you are going on holiday and require your medication earlier than its due date – please note the maximum issue we can prescribe for a holiday is 3 months

For those patients who wish to return to receiving their prescriptions automatically you may request to move to Repeat Dispensing. If this is something you would like to be considered for please contact the practice.

Please find more information on repeat dispensing: Repeat Dispensing Information leaflet.

Patients who have signed up with a Chemist for the ‘Electronic Prescription Service’ can collect their medication from the Pharmacy on the day the medication is due.

For more information on the Electronic Prescription Service please ask your local pharmacy or visit Electronic Prescription Service – NHS England Digital

Useful information:
NHS prescription charges – NHS (www.nhs.uk)
Save money with a prescription prepayment certificate (PPC) – NHS (www.nhs.uk)
Who can get free prescriptions – NHS (www.nhs.uk)